Terms of Service

1. Definitions and Interpretation

For the purposes of these Terms of Service, the following definitions shall apply. Capitalized terms that are not defined within this section shall have the meanings given to them elsewhere in these Terms. The singular includes the plural and vice versa, unless the context clearly requires otherwise. Headings are for convenience only and shall not affect the interpretation of any provision.

Company

Refers to TRD North Trucking Ltd, a corporation duly organized and existing under the laws of Canada, with its registered office located at 153 Seeley Ave, Grey County, Ontario, N0C 1B0, Canada. Throughout these Terms, the Company may also be referred to as --we,-- --us,-- --our,-- or --TRD Freight.--

Services

Means all freight logistics, transportation management, computer systems design, software development, consulting, technical support, fleet telematics, dispatch optimization, and any other professional or technical services offered by the Company through its website at https://www.trdfreight.autos, through direct engagement, through affiliated platforms, or through any communication channel used to conduct business with the Company.

Website

Refers to the internet domain trdfreight.autos, including all subdomains, subdirectories, web pages, applications, APIs, data feeds, digital assets, and all content, features, and functionality made available on or through that domain and its associated infrastructure, whether accessed via desktop, mobile, tablet, or any other device.

User

Refers to any individual, organization, corporation, partnership, sole proprietorship, government entity, or other legal person that accesses, browses, interacts with, or otherwise uses the Website or any of the Services, whether as a registered account holder, a casual visitor, a paying client, an authorized representative of a client organization, or any other capacity. The term --you-- and --your-- has the same meaning as User.

Client

Refers specifically to a User who has entered into a contractual relationship with the Company for the provision of Services, whether through a signed service agreement, a confirmed booking, an accepted quotation, or any other written instrument that establishes mutual obligations between the parties.

Content

Means all text, graphics, images, photographs, logos, icons, audio, video, software, code, data compilations, databases, designs, documents, reports, dashboards, analytics, and any other materials or information displayed, transmitted, generated, or made available on or through the Website or the Services, regardless of format or medium.

Effective Date

Means July 31, 2026, which is the date on which this version (Version 2.4) of the Terms of Service was last revised and published. For Users who first accessed the Website or engaged the Services prior to this date, the Effective Date represents the date on which these updated Terms supersede any prior version.

2. Acceptance of Terms

By accessing, browsing, registering on, or otherwise using any part of the Website or the Services in any manner, you represent and warrant that you have read these Terms of Service in their entirety, that you understand each provision contained herein, and that you unconditionally accept and agree to be legally bound by all of the terms, conditions, policies, and notices set forth in this document without modification, limitation, or reservation of any kind.

Your acceptance of these Terms may be manifested through any of the following actions, each of which constitutes an unequivocal electronic signature and an expression of your intent to be bound: (a) clicking or checking any button, checkbox, or other interactive element labeled --I Agree,-- --Accept,-- --Submit,-- or words of similar import; (b) submitting any form on the Website that requires acknowledgment of these Terms; (c) creating an account, registering a profile, or completing any sign-up process on the Website; (d) making any payment, placing any order, or submitting any service request through the Website; (e) continuing to use the Website after any updated version of these Terms has been posted and the applicable notice period has elapsed; or (f) any other behavior that a reasonable person would interpret as an indication of acceptance.

If you are accepting these Terms on behalf of a corporation, partnership, limited liability company, government agency, non-profit organization, or any other legal entity, you represent and warrant that you have the full legal authority to bind that entity to these Terms. In such a case, the words --you-- and --your-- as used in these Terms shall refer to both you as an individual and to the entity you represent, jointly and severally.

We reserve the right, at our sole discretion and without prior notice to you, to refuse access to the Website or the Services to any person or entity at any time, for any reason or for no reason, including but not limited to a breach or suspected breach of any provision of these Terms, violation of applicable law, or any conduct that we deem, in our reasonable judgment, to be harmful to our business interests, our reputation, our clients, our partners, or the general public.

3. Eligibility and Account Responsibilities

By using the Website or engaging the Services, you represent and warrant that: (a) you are at least eighteen (18) years of age, or the age of majority in your jurisdiction of residence, whichever is greater; (b) you have the legal capacity to enter into binding contracts under the laws of your jurisdiction of residence and under the laws of Canada; (c) you are not currently resident in, located in, or acting on behalf of any country, territory, or region that is subject to comprehensive economic sanctions, trade embargoes, or export control restrictions imposed by the Government of Canada, the United Nations, or any other applicable regulatory body; and (d) all information you provide to us — whether during account registration, booking, payment processing, communication, or any other interaction — is true, accurate, current, and complete in all material respects.

If you create an account on the Website, you are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, API keys, access tokens, and any other authentication material. You agree to: (a) choose a password that meets reasonable complexity standards and to change it periodically; (b) never share your credentials with any third party; (c) immediately notify the Company in writing if you become aware of or suspect any unauthorized access to or use of your account, any breach of security, or any compromise of your credentials; and (d) log out of your account at the end of each session when using shared or public devices. You acknowledge and agree that any and all activities that occur under your account, whether authorized by you or not, are your sole responsibility, and the Company shall not be liable for any loss, damage, cost, or expense arising from your failure to comply with these security obligations.

4. Description of Services

TRD North Trucking Ltd, operating as TRD Freight, is a Canadian company engaged in the fields of freight logistics, transportation management, and computer systems design. Our Services span multiple interrelated domains and are provided under the industry classifications of Computer Systems Design and Related Services (NAICS 5415) as well as Professional, Scientific, and Technical Services (NAICS 54). The scope of our Services includes, but is not limited to, the following categories:

• Freight Logistics Services — Full truckload and less-than-truckload freight transportation across Canada and cross-border routes into the United States; route planning and optimization using proprietary algorithms; real-time shipment tracking and status monitoring through GPS-enabled fleet telematics; warehousing, cross-docking, and distribution center coordination; customs brokerage facilitation and cross-border documentation preparation; temperature-controlled and specialized cargo handling for sensitive or high-value shipments; and dedicated fleet services for long-term or high-volume shipping requirements.
• Computer Systems Design Services — Custom software development for logistics, supply chain, and enterprise resource planning applications; systems integration connecting disparate platforms including Transportation Management Systems, Warehouse Management Systems, and Enterprise Resource Planning suites; database architecture, migration, and optimization services; API design, development, and lifecycle management for logistics data exchange; and cloud infrastructure planning, deployment, and management on major platforms.
• Technical Consulting Services — Digital transformation strategy and roadmapping for logistics and transportation enterprises; technology stack assessment, procurement advisory, and vendor evaluation; cybersecurity audit, penetration testing, and compliance readiness assessment for transportation-sector information systems; business process analysis, re-engineering, and automation opportunity identification; and project management and technical program governance for large-scale system deployments.
• Fleet Telematics and IoT Services — Installation, configuration, and management of onboard telematics devices and sensors; real-time data aggregation, visualization, and anomaly detection through custom dashboards; predictive maintenance modeling using machine learning on historical fleet data; driver behavior analysis, scoring, and coaching program support; and fuel efficiency optimization through route analytics and vehicle performance monitoring.

The Company reserves the right, at any time and without prior notice, to modify, suspend, discontinue, expand, or restrict any aspect of the Services — including features, functionality, availability, geographic coverage, service levels, pricing, and technical specifications — in its sole discretion. The Company makes no guarantee, representation, or warranty that any particular Service or feature will be available at any given time, in any given location, or for any given duration.

5. Service Agreements and Booking

5.1 Quotations and Estimates

Any quotation, estimate, proposal, or pricing indication provided by the Company to a prospective or existing Client — whether delivered in writing, verbally, electronically, or through the Website — is provided for informational and budgetary purposes only and does not constitute a binding offer capable of acceptance. All quotations are subject to: (a) confirmation of service availability at the time of booking; (b) verification of shipment specifications, including but not limited to weight, dimensions, commodity type, origin, destination, and any special handling requirements; (c) prevailing fuel surcharge rates, which are adjusted periodically based on regional fuel price indices published by Natural Resources Canada or an equivalent authoritative source; (d) any applicable taxes, duties, tariffs, tolls, or government-imposed charges that may apply to the shipment or service; and (e) the Company's internal credit approval process for new Clients or Clients whose payment history requires review. The Company expressly reserves the right to withdraw, revise, or adjust any quotation at any time prior to formal acceptance and confirmation as described in section 5.2 below.

5.2 Booking Confirmation

A binding service agreement between the Company and a Client is formed only when all of the following conditions have been satisfied: (a) the Client has submitted a complete and accurate service request, booking form, or purchase order through an authorized channel; (b) the Company has reviewed and accepted the request in writing, which may take the form of a confirmation email, a signed service agreement, a system-generated booking confirmation number, or another written acknowledgment dispatched through an official Company communication channel; (c) any required deposit, prepayment, or credit arrangement has been received and cleared by the Company; and (d) the Company has not issued a subsequent notice of cancellation, rejection, or revision prior to the commencement of service performance. The Client is responsible for reviewing all booking confirmations promptly upon receipt and for notifying the Company of any discrepancies, errors, or omissions within twenty-four hours of the confirmation timestamp. Failure to raise discrepancies within this window constitutes the Client's acceptance of the booking details as confirmed.

5.3 Cancellation and Rescheduling

Cancellation and rescheduling of services shall be governed by the specific terms set forth in the applicable service agreement or booking confirmation. In the absence of specific contractual terms, the following default cancellation policy shall apply: (a) cancellations or rescheduling requests received more than seventy-two hours prior to the scheduled service commencement time shall incur no penalty or fee; (b) cancellations or rescheduling requests received between twenty-four and seventy-two hours prior to the scheduled service commencement time shall be subject to a cancellation fee equal to twenty-five percent of the total service fee or the actual costs incurred by the Company in preparation for the service, whichever is greater; (c) cancellations or rescheduling requests received less than twenty-four hours prior to the scheduled service commencement time, or failure by the Client to make the shipment or resources available at the agreed time and place, shall be subject to a cancellation fee equal to fifty percent of the total service fee or the actual costs incurred by the Company, whichever is greater, plus any additional costs arising from idle equipment, demurrage, detention, or repositioning; and (d) all cancellations and rescheduling requests must be submitted in writing via email to contact@trdfreight.autos and are not effective until acknowledged in writing by the Company.

6. Payment Terms

6.1 Fees and Invoicing

Fees for Services shall be calculated in accordance with the rates, pricing schedules, and methodologies set forth in the applicable service agreement, quotation, or booking confirmation. Unless otherwise expressly stated in writing, all fees are denominated in Canadian Dollars and are exclusive of all applicable federal, provincial, territorial, and local taxes, including but not limited to the Goods and Services Tax, Harmonized Sales Tax, Provincial Sales Tax, and any similar value-added, consumption, or transaction taxes. The Company shall issue invoices to the Client at the frequency specified in the service agreement, or in the absence of such specification, upon completion of each discrete service delivery. Each invoice shall set forth: (a) the invoice number and date of issuance; (b) a description of the Services rendered; (c) the total amount due, broken down by line item or service category as applicable; (d) the payment due date, which shall be no less than thirty calendar days from the date of the invoice unless a different period is specified by written agreement; and (e) the accepted methods of payment, which may include electronic funds transfer, wire transfer, credit card, or other methods as specified by the Company from time to time.

6.2 Late Payments

Any invoice amount that remains unpaid after the applicable due date shall be considered past due and shall accrue interest at the rate of one and one-half percent per month, calculated daily and compounded monthly, which corresponds to an effective annual rate of approximately nineteen and fifty-six hundredths percent, or at the maximum rate permitted by applicable law, whichever is lower. In addition to interest, the Client shall be responsible for all costs and expenses incurred by the Company in collecting any past due amounts, including but not limited to reasonable legal fees, court costs, collection agency fees, and administrative expenses. The Company reserves the right to suspend or terminate the provision of any or all Services to any Client with an outstanding past due balance, upon five business days written notice, without prejudice to any other rights or remedies available to the Company at law or in equity. The Client shall not be entitled to withhold payment of any invoice, or to set off or deduct any amount from any invoice, on the grounds of any dispute, claim, counterclaim, or alleged deficiency in the Services, unless such dispute has been formally submitted through the dispute resolution process described in section 16 and a final determination has been rendered in the Client's favor.

6.3 Refund Policy

Refunds, credits, and adjustments shall be governed by the applicable service agreement. In the absence of specific contractual terms, the Company's standard refund policy provides that: (a) fees paid for Services that have been fully performed as of the date of a refund request are non-refundable, except to the extent that the Company determines, in its sole reasonable discretion, that the Services delivered materially failed to conform to the specifications set forth in the applicable service agreement; (b) fees paid for Services that were canceled by the Client in accordance with section 5.3 shall be refunded or credited net of any applicable cancellation fees; (c) fees paid for Services that were canceled by the Company for any reason other than the Client's breach of these Terms shall be refunded in full; and (d) all approved refunds shall be processed within thirty calendar days of the Company's written approval of the refund request and shall be remitted to the Client using the same payment method originally used for the transaction, unless the parties agree otherwise in writing.

7. Intellectual Property Rights

7.1 Website Content Ownership

All Content made available on or through the Website or the Services, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, databases, software code — both source and object form — user interface designs, layout, look-and-feel, color combinations, typography, navigational architecture, and any and all other elements that constitute the Website or its presentation, are the exclusive intellectual property of TRD North Trucking Ltd, its affiliates, its licensors, or its content suppliers, and are protected by Canadian and international copyright, trademark, patent, trade secret, industrial design, and other intellectual property and proprietary rights laws. The compilation of all Content on the Website is the exclusive property of TRD North Trucking Ltd and is protected by Canadian and international copyright laws as a collective work and/or compilation.

Except as expressly authorized in writing by the Company, you may not: (a) reproduce, duplicate, copy, sell, resell, distribute, publish, transmit, broadcast, display, perform, modify, adapt, create derivative works from, reverse engineer, decompile, disassemble, or otherwise exploit any Content, in whole or in part, by any means or for any purpose; (b) use any Content in a manner that suggests an association with, endorsement by, or sponsorship of any product, service, cause, or entity without the Company's prior express written consent; (c) frame, mirror, scrape, data-mine, or otherwise extract Content from the Website for use on or in connection with any other website, application, service, or medium; or (d) remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notice incorporated in or accompanying any Content.

7.2 User-Generated Content

To the extent that the Website or the Services allow Users to submit, upload, post, transmit, or otherwise make available any content — including but not limited to reviews, comments, feedback, suggestions, ideas, documents, data files, shipment specifications, or any other materials — you hereby grant to the Company a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and publicly display such content in any and all media or distribution methods now known or later developed, for any purpose related to the operation, promotion, improvement, or expansion of the Website, the Services, or the Company's business generally. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to grant the foregoing license, and that your submission of content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, publicity rights, or any other rights of any third party.

7.3 Software and Systems

Any software, including any files, images, or data generated by the software, code, scripts, algorithms, APIs, libraries, frameworks, databases, data models, machine learning models, analytics engines, dispatch optimization engines, route planning algorithms, fleet monitoring dashboards, and any accompanying documentation that is made available to download or access from the Website or that is otherwise provided to Clients as part of the Services, is the copyrighted work and proprietary intellectual property of TRD North Trucking Ltd or its licensors. Your use of such software and systems is governed by the terms of the end-user license agreement or service agreement that accompanies or is included with the software, and you may not install, copy, or use any such software except as expressly permitted by that license agreement. For clarity, nothing in these Terms shall be construed as granting you any right, title, or interest in or to the Company's software, systems, or technology platform beyond the limited, revocable, non-exclusive, non-transferable license expressly granted in the applicable agreement.

8. Acceptable Use Policy

8.1 Prohibited Activities

You agree that you will not, under any circumstances, use the Website or the Services to engage in any of the following prohibited activities. The enumeration below is illustrative and not exhaustive, and the Company reserves the right to determine, in its sole reasonable discretion, whether any particular conduct falls within the scope of prohibited activity:

• Uploading, posting, transmitting, or otherwise making available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another person's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Impersonating any person or entity, including but not limited to an employee, officer, agent, or representative of the Company, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
• Forging headers or otherwise manipulating identifiers in order to disguise the origin of any content transmitted through the Website or the Services.
• Interfering with or disrupting the Website, the Services, or any servers, systems, or networks connected to the Website or the Services, including through the use of any device, software, or routine that imposes an unreasonable or disproportionately large load on our infrastructure.
• Using any robot, spider, crawler, scraper, script, or other automated means or manual process to access, monitor, copy, extract, or index any Content or any portion of the Website or the Services for any purpose without our express prior written permission.
• Attempting to gain unauthorized access to any portion or feature of the Website or the Services, to any other systems or networks connected to the Website or the Services, or to any server of the Company or its service providers, through hacking, password mining, vulnerability scanning, or any other illegitimate means.
• Probing, scanning, or testing the vulnerability of the Website, the Services, or any network connected to the Website or the Services, or breaching any security or authentication measures on the Website, the Services, or any network connected to the Website or the Services.
• Transmitting any viruses, worms, Trojan horses, malware, ransomware, spyware, adware, time bombs, cancelbots, corrupted files, or any other computer code, files, or programs designed to interrupt, destroy, damage, surveil, or limit the functionality of any computer software, hardware, or telecommunications equipment.
• Using the Website or the Services to send unsolicited commercial communications, spam, chain letters, pyramid schemes, or any other form of unauthorized solicitation.
• Collecting, harvesting, mining, or otherwise obtaining personal information about other Users without their express consent, including but not limited to email addresses, telephone numbers, postal addresses, or account credentials.
• Using the Website or the Services for any purpose that is illegal under the laws of Canada, the United States, the jurisdiction in which you reside or operate, or any applicable international law, treaty, or regulation.

8.2 Security Obligations

You acknowledge that the security of the Website, the Services, and the data and systems that support them is a matter of critical importance to the Company and to all Users. Accordingly, you agree to: (a) take all reasonable precautions to prevent unauthorized access to or use of the Website and the Services through your account, devices, networks, or systems; (b) promptly report to the Company any security vulnerability, breach, or suspected unauthorized access that you discover or become aware of by emailing contact@trdfreight.autos with the subject line --URGENT: SECURITY INCIDENT--; (c) cooperate fully with any investigation conducted by the Company or its designated representatives in connection with any security incident; and (d) refrain from publicly disclosing any security vulnerability or incident without first providing the Company a reasonable period to investigate and remediate, which period shall be no less than thirty calendar days from the date of your initial report under subsection (b) above.

9. Third-Party Services and Links

The Website and the Services may contain links to, integrations with, or references to third-party websites, applications, platforms, APIs, data feeds, payment processors, mapping services, telematics providers, analytics tools, and other resources that are not owned, operated, or controlled by the Company. The inclusion of any such link, integration, or reference does not imply any endorsement, sponsorship, recommendation, or approval by the Company of the third party, its products, its services, or its content. You acknowledge and agree that: (a) the Company has no control over, and assumes no responsibility or liability for, the content, accuracy, completeness, legality, reliability, availability, or any other aspect of any third-party website, service, or resource; (b) any dealings, transactions, or interactions you have with any third party found on or through the Website or the Services — including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such dealings — are solely between you and that third party, and the Company shall not be responsible or liable for any loss, damage, cost, or expense of any kind incurred as a result of any such dealings; and (c) you should review the applicable terms of service, privacy policies, and any other governing documents of any third-party website or service that you visit or interact with.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall TRD North Trucking Ltd, its parent companies, subsidiaries, affiliates, and each of their respective directors, officers, employees, agents, contractors, partners, suppliers, service providers, licensors, successors, and assigns be liable to you or to any third party for any indirect, incidental, special, exemplary, punitive, enhanced, or consequential damages of any kind whatsoever — including but not limited to damages for loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of use, business interruption, cost of procurement of substitute goods or services, computer failure or malfunction, personal injury, property damage, or any other pecuniary loss — arising out of or in any way connected with: (a) your use of or inability to use the Website or the Services; (b) any conduct, content, or communication of any third party on or through the Website or the Services; (c) any content, information, data, or materials obtained from or through the Website or the Services; (d) unauthorized access to, use of, or alteration of your transmissions, content, data, or account; (e) any errors, mistakes, omissions, interruptions, defects, delays in operation or transmission, or any failure of performance of the Website or the Services; (f) any bugs, viruses, Trojan horses, malware, or similar harmful code that may be transmitted to or through the Website or the Services by any third party; or (g) any other matter relating to the Website, the Services, these Terms, or any service agreement between you and the Company, whether based on warranty, contract, tort — including negligence and strict liability — statute, or any other legal theory, and whether or not the Company has been advised of or could have reasonably foreseen the possibility of such damages.

Without limiting the generality of the foregoing, and to the maximum extent permitted by applicable law, the aggregate liability of the Company and its related parties to you for any and all claims, losses, damages, costs, and expenses arising out of or relating to these Terms, the Website, the Services, or any service agreement between you and the Company, regardless of the form of action or the theory of recovery, shall in no event exceed the total amount paid by you to the Company — if any — for the specific Service or transaction that gave rise to the claim during the twelve-month period immediately preceding the date on which the claim first arose. If you have not made any payments to the Company during that period, the Company's aggregate liability shall be limited to one hundred Canadian Dollars. The existence of one or more claims under these Terms shall not enlarge or extend this limitation. The foregoing limitations of liability shall apply notwithstanding the failure of essential purpose of any limited remedy and are fundamental elements of the basis of the bargain between the Company and you.

11. Indemnification

You agree to indemnify, defend, and hold harmless TRD North Trucking Ltd, its parent companies, subsidiaries, affiliates, and each of their respective past, present, and future directors, officers, employees, agents, contractors, partners, suppliers, service providers, licensors, successors, and assigns from and against any and all claims, demands, actions, causes of action, suits, proceedings, investigations, judgments, awards, losses, damages, liabilities, costs, and expenses of any kind — including but not limited to reasonable legal fees, expert witness fees, court costs, and settlement amounts — whether known or unknown, foreseen or unforeseen, at law or in equity, arising out of or in any way connected with: (a) your use of or access to the Website or the Services; (b) your violation or alleged violation of any provision of these Terms; (c) your violation or alleged violation of any applicable law, rule, regulation, or order; (d) your violation or alleged violation of any rights of any third party, including but not limited to intellectual property rights, privacy rights, publicity rights, or contractual rights; (e) any content, information, data, or materials you submit, post, transmit, upload, or otherwise make available through the Website or the Services; (f) any fraudulent, negligent, reckless, or willful misconduct on your part; (g) any claim that your use of the Website or the Services caused damage, loss, or injury to any third party; or (h) your breach of any representation, warranty, or covenant set forth in these Terms. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate fully with the Company in asserting any available defenses and shall not settle or compromise any such matter without the Company's prior written consent.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and the Services are provided on an --as is-- and --as available-- basis, without any warranties, representations, conditions, or guarantees of any kind, whether express, implied, statutory, or otherwise. The Company expressly disclaims all warranties, including but not limited to: (a) the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment; (b) any warranties arising from a course of dealing, course of performance, usage of trade, or industry practice; (c) any warranties that the Website or the Services will meet your requirements, expectations, or specifications; (d) any warranties that the Website or the Services will be available, accessible, uninterrupted, timely, secure, accurate, complete, reliable, or error-free; (e) any warranties that any defects, errors, or omissions in the Website or the Services will be identified, corrected, or remediated; (f) any warranties that the Website, the Services, or any server, system, or network that makes the Website or the Services available is free of viruses, malware, or other harmful components; and (g) any warranties regarding the results, outcomes, or benefits that may be obtained from the use of the Website or the Services.

No advice, recommendation, or information, whether oral or written, obtained by you from the Company or through the Website or the Services shall create any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages, and accordingly, some of the above exclusions and limitations may not apply to you. In such jurisdictions, the Company's warranties and liability shall be limited to the greatest extent permitted by the applicable law of that jurisdiction. You acknowledge and agree that you have not relied upon any representation, warranty, promise, or statement made by the Company or any of its representatives that is not expressly set forth in these Terms.

13. Term and Termination

These Terms shall remain in full force and effect from the date of your first acceptance as described in section 2 and shall continue until terminated in accordance with this section. The Company may terminate or suspend your access to and use of the Website and the Services, or any portion thereof, at any time, with or without cause, with or without prior notice, and without any liability to you or to any third party. Grounds for termination by the Company include, without limitation: (a) your breach or suspected breach of any provision of these Terms; (b) your failure to pay any amount when due; (c) your engagement in any conduct that the Company reasonably believes may expose the Company, its affiliates, or any other User to legal liability, regulatory action, or reputational harm; (d) the Company's decision, in its sole discretion, to discontinue the Website or any portion of the Services; (e) your insolvency, bankruptcy, receivership, or any similar proceeding; (f) your dissolution, cessation of business, or inability to pay debts as they become due; or (g) any other reason that the Company, in its reasonable discretion, determines to be sufficient.

You may terminate these Terms at any time by: (a) permanently ceasing all use of the Website and the Services; (b) closing and deleting any account you hold on the Website, if applicable; and (c) providing written notice of termination to the Company at contact@trdfreight.autos. Upon termination of these Terms for any reason: (i) all rights and licenses granted to you under these Terms shall immediately terminate; (ii) you shall immediately cease all use of the Website and the Services; (iii) the Company may, but shall not be obligated to, delete or archive any data, content, or information associated with your account, subject to the Company's data retention obligations under applicable law and the terms of the Privacy Policy; and (iv) all provisions of these Terms which by their nature should survive termination shall survive, including but not limited to sections relating to intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, governing law and dispute resolution, and any payment obligations accrued prior to the effective date of termination.

14. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms or under any service agreement if such failure or delay arises from or is attributable to any cause or circumstance beyond the Company's reasonable control, including but not limited to: acts of God; natural disasters including earthquakes, floods, hurricanes, tornadoes, wildfires, volcanic eruptions, extreme weather events, and pandemics or epidemics; war, terrorism, civil unrest, insurrection, riot, or hostilities of any nature; acts of any government or regulatory authority, including embargoes, blockades, sanctions, expropriation, nationalization, and changes in law or regulation; labor disputes including strikes, lockouts, work stoppages, and labor shortages; failure or interruption of utility services including electricity, telecommunications, internet connectivity, and satellite communications; failure or interruption of transportation infrastructure including road closures, bridge failures, port shutdowns, airport closures, and rail service disruptions; shortage or unavailability of fuel, energy, raw materials, equipment, or parts; cyber-attacks, including denial-of-service attacks, ransomware incidents, and other malicious acts targeting the Company's systems or third-party infrastructure on which the Company relies; and any other cause or event, whether similar or dissimilar to those enumerated above, that is not within the reasonable control of the Company and that could not have been reasonably foreseen or prevented by the exercise of reasonable diligence. In the event of a force majeure occurrence, the Company shall: (a) promptly notify the affected Clients of the nature, anticipated duration, and anticipated impact of the force majeure event on the Services; (b) use commercially reasonable efforts to mitigate the impact of the force majeure event on the performance of its obligations; and (c) resume performance of its obligations as soon as reasonably practicable after the force majeure event has ceased or been resolved. If a force majeure event continues for a period exceeding sixty consecutive calendar days, either party may terminate the affected service agreement upon thirty calendar days written notice to the other party, without liability for such termination, provided that all amounts due and payable for Services rendered prior to the force majeure event shall remain due and payable.

15. Privacy and Data Protection

The collection, use, storage, disclosure, transfer, and protection of your personal information is governed by the Company's Privacy Policy, which is incorporated into these Terms by reference as if fully set forth herein. By using the Website or the Services, you acknowledge that you have read, understood, and agree to the terms of the Privacy Policy, which is available at https://www.trdfreight.autos/privacy.html. In the event of any conflict or inconsistency between the Privacy Policy and these Terms, the Privacy Policy shall prevail with respect to matters concerning personal information, and these Terms shall prevail with respect to all other matters.

You represent and warrant that you have obtained all necessary consents, provided all required notices, and satisfied all other legal prerequisites applicable to your collection, processing, and transfer to the Company of any personal information that you provide in connection with your use of the Website or the Services. You further agree that, to the extent you provide personal information about any individual other than yourself to the Company, you shall inform that individual of the Company's identity, contact details, the purposes for which the information is being collected and used, and the individual's rights with respect to their personal information as set forth in the Privacy Policy. The Company's privacy practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Ontario's statutory framework governing the collection, use, and disclosure of personal information in the course of commercial activities.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Website, the Services, or any service agreement between you and the Company — including any question regarding their existence, validity, interpretation, performance, breach, termination, or enforceability — shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without giving effect to any conflict of laws principles that would result in the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms or to any transaction conducted through the Website or the Services. Subject to the arbitration provisions set forth in section 16.3 below, you irrevocably attorn and submit to the exclusive jurisdiction of the courts of the Province of Ontario located in the City of Toronto for the adjudication of any dispute or matter arising under or in connection with these Terms, and you waive any objection to the laying of venue in such courts, including any objection based on the grounds of forum non conveniens.

16.2 Informal Resolution

Before initiating any formal legal proceedings — whether in court, before an arbitral tribunal, or through any other adjudicative body — the parties agree to make a good-faith effort to resolve any dispute informally through direct negotiation. The party raising a dispute shall provide the other party with a written notice of dispute that clearly describes: (a) the nature and basis of the dispute; (b) the specific relief or remedy sought, including any monetary amount claimed; (c) the provision of these Terms or the applicable service agreement that is alleged to have been breached, if applicable; and (d) any supporting documentation or evidence that the disputing party wishes to be considered. The notice of dispute shall be sent by email to contact@trdfreight.autos — for disputes directed to the Company — or to the email address associated with your account or most recent communication with the Company — for disputes directed to you. Upon receipt of a notice of dispute, the receiving party shall have thirty calendar days to respond in writing. During this thirty-day period and for any additional period to which the parties mutually agree in writing, the parties shall engage in direct, good-faith negotiations in an attempt to resolve the dispute amicably and without resort to formal proceedings. If the dispute is not resolved through negotiation within sixty calendar days from the date the notice of dispute was received, either party may proceed to arbitration as described in section 16.3 below.

16.3 Arbitration

Except as otherwise expressly provided in this section, any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the Website, the Services, or the relationship between the parties — including disputes regarding the interpretation, validity, scope, or enforceability of this arbitration provision — that cannot be resolved through the informal negotiation process described in section 16.2 shall be finally and exclusively resolved by binding arbitration administered by the ADR Institute of Canada under its Arbitration Rules in effect at the time the arbitration is commenced. The arbitration shall be conducted in the English language and shall take place in Toronto, Ontario, Canada, or at such other location as the parties may mutually agree in writing. The arbitration shall be conducted by a single arbitrator, who shall be a lawyer with significant experience in commercial and technology law, appointed by agreement of the parties or, failing agreement within thirty calendar days of the arbitration demand, appointed by the ADR Institute of Canada in accordance with its rules. The arbitrator shall have the authority to: (a) grant any relief that would be available in a court of competent jurisdiction, including injunctive and declaratory relief and the award of damages; (b) determine the allocation of the costs of the arbitration, including the arbitrator's fees, administrative fees, and the reasonable legal fees and expenses of the prevailing party; and (c) decide any dispositive motions, including motions for summary judgment, in accordance with applicable law and procedural fairness. The arbitration award shall be final and binding on the parties, and judgment on the award may be entered in any court having jurisdiction thereof.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights, confidential information, or trade secrets, or to preserve the status quo pending the outcome of arbitration, without first engaging in the informal negotiation process or waiving the right to arbitrate the underlying dispute. For the avoidance of doubt, the parties agree that the arbitration provision in this section does not preclude either party from bringing an individual action in small claims court for disputes or claims that fall within the jurisdictional limit of the Ontario Small Claims Court, provided that the action remains in that court and is not removed, transferred, or appealed to a court of general jurisdiction, and provided further that the small claims court action is brought on an individual basis only and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

17. Modifications to the Terms

The Company reserves the right, in its sole discretion, to modify, amend, supplement, restate, or replace these Terms at any time and from time to time, without the need to obtain your prior consent or approval. When we make material changes to these Terms, we will use reasonable efforts to provide notice of such changes through one or more of the following means, at our discretion: (a) posting a notice on the Website's homepage or on a dedicated updates page; (b) sending an email to the address associated with your account, if you have registered one; (c) displaying a prominent banner, pop-up, or interstitial notice on the Website requiring your acknowledgment before you can continue using the Services; or (d) any other method that we reasonably determine will bring the changes to the attention of affected Users. The --Last Updated-- date at the top of this page will be revised to reflect the date on which the most recent changes were published.

Material changes to these Terms shall become effective thirty calendar days after the date on which we post the updated Terms on the Website, unless a different effective date is specified in the notice of the changes. Non-material changes — including but not limited to typographical corrections, formatting adjustments, clarification of existing language, and updates to contact information — shall become effective immediately upon posting. Your continued use of the Website or the Services after the effective date of any modified Terms constitutes your acceptance of the modified Terms and your agreement to be bound by them. If you do not agree with any modified Terms, you must immediately cease all use of the Website and the Services and — if applicable — close your account. You are responsible for periodically reviewing these Terms to stay informed of any changes. The Company shall not be liable to you or to any third party for any modification, amendment, suspension, or discontinuance of these Terms, the Website, or the Services.

18. Contact Information

If you have any questions, concerns, comments, complaints, or requests for clarification regarding these Terms of Service, or if you need to provide any notice required or permitted under these Terms, please contact us through any of the following channels. We endeavor to respond to all legitimate inquiries within three to five business days, although response times may vary depending on the volume, complexity, and nature of the inquiry:

• Email (Primary and Fastest Channel): contact@trdfreight.autos — Please include the subject line --ATTN: TERMS OF SERVICE-- for all correspondence specifically related to these Terms or any legal matter arising hereunder. For general business inquiries, service requests, or customer support, use a descriptive subject line that clearly indicates the nature of your message to facilitate prompt routing to the appropriate department.
• Telephone: +1 (484) 414-9733 — Our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. For after-hours emergencies related to active shipments or critical system incidents, our telephone system provides an emergency escalation option. Please note that for legal and documentation purposes, certain types of notices — including but not limited to notices of dispute, termination notices, and formal complaints — must be submitted in writing via email or postal mail, and the Company may not be able to act upon such notices received exclusively by telephone.
• Postal Mail: TRD North Trucking Ltd, ATTN: Legal Department — Terms of Service, 153 Seeley Ave, Grey County, Ontario, N0C 1B0, Canada. For time-sensitive, confidential, or legally significant correspondence, we recommend using registered, certified, or courier mail with delivery confirmation and tracking. Please include a return address and preferred contact method so that we may acknowledge receipt and respond to your correspondence in a timely manner.
• Online: You may visit the contact section of our homepage at https://www.trdfreight.autos/#contact to submit a general inquiry through our web form. However, for matters specifically related to these Terms, service disputes, formal legal notices, or privacy-related concerns, email is the preferred and most reliable method of communication, as our web form submissions are processed through our general business operations workflow rather than our dedicated legal intake process.

Developer Information: This website was developed and is maintained by TRD Freight, the technology development arm of TRD North Trucking Ltd. While the Legal Department retains ultimate responsibility for the content and enforcement of these Terms of Service, technical questions regarding the functionality, accessibility, or performance of the Website may also be directed to the development team through the same primary contact channels listed above, with the subject line --ATTN: DEVELOPMENT TEAM-- for routing purposes. TRD Freight oversees the computer systems design, website infrastructure, and digital services that support the Company's operations and client-facing platforms.

All notices required or permitted to be given under these Terms shall be in writing and shall be deemed duly given: (a) on the date of delivery, if delivered personally or by overnight courier service with delivery confirmation; (b) on the date of transmission, if sent by email during normal business hours of the recipient, or on the next business day if sent after normal business hours or on a weekend or statutory holiday; (c) five business days after deposit in the mail, if sent by registered or certified mail with return receipt requested and postage prepaid; or (d) on the date displayed in the delivery confirmation log of the transmission system used, if sent by any other verifiable electronic means.

© 2026 TRD North Trucking Ltd. All rights reserved. Developer: TRD Freight. Version 2.4, Effective July 31, 2026.